Privacy Matters.
How we handle your data at Caldera Crest Hotel is built on trust and absolute transparency.
Data Security
We treat your personal information with the same reverence we show the volcanic landscapes surrounding our hotel. Is your data safe? Absolutely. We employ industry-standard encryption for every booking.
Cookie Usage
We use cookies to ensure you get the best experience on our site. These small files help us remember your fine dining preferences and event hosting requirements. You'll always have the choice to opt out.
Guest Rights
You own your data. Whether it's your spa records or excursion history, we provide full access upon request. We don't hide behind legalese. That's our promise to every guest who walks through our doors.
This policy details how Caldera Crest Hotel collects and processes your personal data through your use of this site, including any data you may provide when you sign up for our volcanic themed excursions or book fine dining. We've been operating in the hospitality industry for over 12 years and understand that privacy isn't just a requirement; it's a luxury.
1. The Data We Collect
We collect identity data, contact data, and financial data specifically for booking luxury accommodation and spa services. We've never sold a single guest's email address. We don't intend to start now.
- Identity details like names and titles
- Contact information for booking confirmations
- Health data for specific spa service safety
2. Data Retention
How long do we keep your info? Only as long as necessary. For luxury accommodation audits, we're required to keep some records, but the rest is purged after your departure. After 3 hours of debugging our storage system, we've made sure this process is automatic.